Account Manager Night Shift

  • Caldicot £24,000.00 per annum Type of Job: Permanent

Staffline are recruiting for Account Manager (Night Shift - Warehouse Operations) to join our client's modern distribution centre based in Magor.

1. Job Purpose

  • Deliver services in line with the Service Level Agreement (SLA) and to exceed client's expectations.
  • Respond to manager, client and worker requirements ensuring fulfilment of requests on time and in full within budget.
  • To ensure a positive experience for our applicants and workers every day.

2. Key Accountabilities

  • Deliver best in class service and customer care to client and candidates
  • To demonstrate the Company values
  • Achievement of fulfilment targets
  • Manage day to day compliance to required standard
  • Maintain strong relationships across the business
  • Ensure Key Performance Indicators (KPI's) are met
  • Worker management
  • Positive Customer Experiences

3. Responsibilities will include:

  • Fulfilling daily volume requirements
  • Recruitment and selection of workers
  • Induction training and/or initial training with contractors followed by 1-2-1 reviews as and when required dependent upon clients needs and requests
  • Conduct refresher training as per clients needs and requirements
  • Prepare documents required for client review meeting
  • Building strong relationships internally and externally
  • Input and check data for weekly payroll ensuring accuracy
  • Use IT systems available and ensure internal systems are fully and accurately updated as necessary
  • Provide out of hours on-call support as required
  • Working to deadlines whilst being adaptable and flexible in your approach
  • Adhere to administration processes such as change requests, absences etc.
  • Achieve KPIs as set by line manager and the customer service level agreement
  • Identify areas of process improvement and make recommendations
  • Operate within client and Company SLAs ensuring you meet and achieve them, identifying solutions to address any shortfalls
  • Understanding local labour market and industry sector
  • Communicate appropriately internally and externally to develop strong relationships
  • Monthly collating of Management Information and reporting
  • Provide cover and/or support to other areas as required
  • Ensure you operate in line with company policies and procedures
  • Report issues in a timely manner to line manager or as per site internal escalation process
  • Manage compliance requirements and keep secure records for audit purposes
  • Awareness of worker management policies and procedures, seeking guidance when required
  • Demonstrating behaviours and using words that align to Company values at all times
  • Treat all customers, colleagues and workers equally and with respect and fairness
  • Carry out other reasonable duties as required by line manager

5. Scope of the Role
Site specific or multiple smaller sites as and where required

6. Key Relationships

  • Client and other onsite suppliers
  • Contractors
  • Line Manager
  • Team/peers/colleagues
  • Shared Services
  • People Plus
  • National Response Centre
  • Job Centre Plus
  • Network Express Branch

7. Financial & Legal Responsibilities

  • Payroll
  • HR
  • Compliance
  • Accounts and Credit Control
  • Sector specific compliance

8. Environment

Office and facilities are maintained and a professional standard. Workwear/PPE is fit for purpose and appropriate for work environment in which you operate.

9. Person Specification

  • Fluent in English
  • Microsoft skills
  • Strong administration skills
  • Prioritisation, ability to react at short notice and change management
  • Organisational skills
  • Excellent relationship building skills
  • Strong communicator
  • Proactive mind-set
  • Strong team player
  • Flexible
  • Reliable
  • Respectful
  • Demonstrates integrity
  • Passionate and enthusiastic
  • Committed
  • Creative


  • Full UK/EU driving license
  • Willingness to travel
  • People management and development

Salary £24000 p.a. plus bonus scheme.

This position is a permanent Night Shift Role.

If you feel you will be a success in this role please apply now!

First posted ( June 21st, 2018 )

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First posted ( June 21st, 2018 )

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