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Account Coordinator

  • Daventry £8.50 - £9.50 per hour Type of Job: Permanent

Staffline are recruiting for an Administrative Coordinator at our client's busy site in Daventry.

Job Purpose

Deliver services in line with the Service Level Agreement (SLA) and to exceed colleague expectations. Respond to manager, client and worker requirements ensuring fulfilment of requests on time and in full within budget.


Key Accountabilities

  • Deliver best in class service and customer care to our client and candidates
  • To demonstrate the Company values
  • Achievement of fulfilment targets
  • Manage day to day compliance to required standard
  • Maintain strong relationships across the business
  • Worker management and People skills

Responsibilities will include:

  • Fulfilling daily volume requirements
  • Recruitment and selection of workers
  • Induction training and/or initial training with contractors followed by 1-2-1 reviews as and when required dependent upon clients needs and requests
  • Building strong relationships internally and externally
  • Input and check data for weekly payroll ensuring accuracy
  • Use IT systems available and ensure internal systems are fully and accurately updated as necessary
  • Working to deadlines whilst being adaptable and flexible in your approach
  • Adhere to administration processes such as change requests, absences etc.
  • Communicate appropriately internally and externally to develop strong relationships
  • Provide cover and/or support to other areas as required
  • Ensure you operate in line with company policies and procedures
  • Report issues in a timely manner to line manager or as per site internal escalation process
  • Manage compliance requirements and keep secure records for audit purposes
  • Awareness of worker management policies and procedures, seeking guidance when required
  • Demonstrating behaviours and using words that align to Company values at all times
  • Treat all customers, colleagues and workers equally and with respect and fairness
  • Carry out other reasonable duties as required by line manager


Organisation Chart & People Responsibility

Reports to the
Senior Contract Manager/Regional manager
Contract Manager


Scope of the Role

Site specific or multiple smaller sites as and where required.


Key Relationships

  • Contractors
  • Line Manager
  • Team/peers/colleagues
  • Shared Services
  • People Plus
  • National Response Centre
  • Job Centre Plus
  • Network Express Branch


Financial & Legal Responsibilities

  • Payroll
  • HR
  • Compliance
  • Sector specific compliance


Environment

Office and facilities are maintained and a professional standard. Workwear/PPE is fit for purpose and appropriate for work environment in which you operate.


Person Specification
Essential:

  • Fluent in English
  • Microsoft skills
  • Strong administration skills
  • Prioritisation, ability to react at short notice and change management
  • Organisational skills
  • Excellent relationship building skills
  • Strong communicator
  • Proactive mind-set
  • Strong team player
  • Flexible
  • Reliable
  • Respectful
  • Demonstrates integrity
  • Passionate and enthusiastic
  • Committed
  • Creative

Desirable:

  • Full UK/EU driving license
  • Willingness to travel
  • People management and development
  • Romanian Speaking

Pay rate: £8.50 - £9.50 per hour


First posted ( June 21st, 2018 )



Shortlist




First posted ( June 21st, 2018 )