Customer Service Advisor-Romanian speaking

Posted on July 10th, 2024 by Staffline

Search Newark-on-Trent

£24,800 - £25,800 per annum

Type of Job: Permanent

Staffline are Hiring

We have 2 new Permanent vacancies

Customer service, this role requires you to be:

  • Fluent in Romanian and English both written and spoken to support Key Customers

Full training can be provided

Hybrid working or full time office, you will need to live close enough to the office for training and events!! 

Working hours

5 days per week, 1 day will either be a Saturday or Sunday

Working hours are between 06:00-22:00- 8 hr shift

Varying start times!

In yoiu new role as a Customer Service advisor:

  • Logging all incidents on relevant CRM and software systems
  • Diagnosing technical faults and providing over the phone solutions
  • Escalating technical queries to 2nd line support
  • Providing excellent levels of customer service and support
  • Working to Service Level Agreements (SLA) against call handling time, resolution etc
  • Monitor group mailboxes, ensuring all inbound queries received a response within SLA
  • Collection of feedback from end users via outbound calls, when required

Skills / Experience:

  • Fluent in Romanian and English both written and spoken
  • Problem solving and keen attention to detail
  • Driven to deliver high levels of Customer Service
  • Flexible approach to working hours
  • Clear telephone manner
  • Good verbal and written communication skills
  • Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

Additional information:

  • 28 days of holiday increasing up to 5 more with each year of the service
  • Additional paid day off for your birthday
  • Holiday buy/sell scheme (up to 3 days)
  • Sick pay - increasing with the length of service
  • Salary is reviewed once passed 6 month probation period
  • Sick pay

The starting salary for this position is £24,800

If you are able to support other Contracts with other another additional language, the salary will be discussed upon application

For further information, please apply!