Reception and Pass Production Supervisor
Posted on March 3rd, 2026
We are currently recruiting for Reception and Pass Production Supervisor to join our team on a well know Government contract, based in Westminster!
Contract Information:
Pay Per Annum - £45,000
Hours: 42 hours per week
Shift Pattern: 4 on, 4 off. Flexibility required Monday to Sunday, for day and night shifts.
Experience Level: Over 1 year in a Receptionist Team Leader or Supervisor position, in a corporate environment.
Please be aware that this position will require a SC Clearance (set by the Government), so you will be asked questions in regards to this in a telephone interview to ensure you meet the requirements.
Your Time at Work
As a Reception and Pass Production Supervisor, you will be responsible for:
- Provide leadership and oversight for the team responsible for administering the Security Pass Application mailbox.
- Line manage staff within the reception and pass application team.
- Ensure the teams are delivering service excellence.
- Implementation of contractual requirements.
- To liaise with staff at all levels across the contract, including senior management and the customer.
- Lead the creation and quality assurance of all operational communications regarding reception services and pass application process.
- Provide proactive, first-line oversight of Reception service challenges, ensuring issues are identified early and triaged effectively.
- Oversee stock assurance for all reception-related consumables.
- Achieve and maintain KPI's that are consistently delivered with the FCDO and G4S standards.
Our Perfect Worker
You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key.
- Ability to manage and develop staff
- Ability to influence continuous change and improvement of services.
- Be able to influence and gain commitment from peers & subordinates.
- Able to demonstrate & deliver customer focused service.
- High level of planning and organisational skills required.
- Personable and enthusiastic approach to work and able to provide excellent
customer service
- Good record keeping abilities, and understanding of meeting industry and
legal obligations
- Able to manage your own time management
- Able to build & maintain good working relationships
- Excellent Interpersonal Abilities (oral & written)
- Ability to demonstrate strong personal integrity
- Excellent computer skills (Excel, Outlook/Calendar, Word etc.) essential
- Strong leadership style with a focus on supporting and developing employees
Key Information and Benefits
- £45,000 per annum
- 19.6 days per year
- Workplace pension scheme
- Life assurance benefit
- Contributory Healthcare Scheme
- Eyecare vouchers
- Employee Discount Schemes
- Progression, training & development opportunities
- Refer a friend scheme
- Free uniform provided
- Onsite Gym and Multi-Faith Prayer Facilities
Job Ref: 1ALS (L4)
G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!
About Staffline
Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
