Control Room Operator
Posted on May 18th, 2026
We are currently recruiting for a Control Room Operator to join the G4S team, working for a well known-site in London!
Contract Information:
Location: London, St Pauls
Hours: Average 42 hours per week, 4 on 4 off - based on a 12 hour shift pattern rotating through days, nights and weekends
Pay rate: £16.44 per hour
SIA Licence: Security Guarding or Door Supervisor and CCTV
Contract Incentive Bonus of up to £700 per year, depending on performance!
FREC level 3 would be desirable or the willingness to achieve this would be essential.
Your Time at Work
As a Control Room Operator you will be responsible for:
- Maintaining a high profile, visible security presence by meeting, greeting, and assisting visitors/staff/contractors in a professional and friendly manner.
- Ensures the safety and security of customers, employees, premises, and property whilst maintaining and adding to the overall experience of the customer.
- Conduct thorough security patrols periodically, focusing on security and fault finding first, escalating immediately to the control room for action. This may include health and safety issues.
- Prevent unauthorised entry to client premises by way of always maintaining vigilance.
- Investigate all instances of suspicious activity observed or escalating immediately to the control room for action.
- Assist in an emergency i.e., first aid or fire evacuation.
- Maintain radio communication with the control room to provide seamless communications.
- Always maintain an alert and vigilant approach, ascertain any potential threats or changes within the work environment taking the appropriate steps to reduce disruption, loss, or damage.
- Loading bay duties covering permit control, checking ID, issuing access control cards, and taking in early deliveries on occasion.
- Ensuring you are fully conversant with all the group operational standards and procedures for security.
- Creating reports accurately and factually on incidents and accidents on the premises.
- Monitoring surveillance equipment (CCTV)
- Maintaining a secure environment by monitoring and responding to active alarms
- Compile detailed reports for audits.
- Provisioning access control card and access ensuring correct approvals are received beforehand.
- Requesting restricted access to support the permit system and enable contractors' access.
- Co-ordinate day-to-day operational needs by assisting the management on duty.
- Following and implementing daily tasks from management.
- Ensure that there is a thorough handover after each shift with Security personnel.
Our Perfect Worker
You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key alongside a high level of professionalism, a good attention to detail, and a proficiency in Microsoft Office packages.
The successful candidate will already hold a valid SIA licence, including a CCTV licence.
To be a successful Control Room Operator your skills will include:
- Professionalism
- Organisation and planning
- Able to influence and interact with people at all levels of the organisation.
- Self-disciplined, organised and highly capable. Proactive, innovative, and practical approach.
- Positive mental attitude and a team player.
- Ability to work in a pressurised environment
- Proficient in Microsoft packages
- CCTV and access control system knowledge and willing to learn new systems
- Attention to detail
- Flexible working patterns when required
- First-Aid certificate held
Key Information and Benefits
- Permanent Contract
- Contract Annual Incentive Bonus
- Workplace Pension Scheme
- 5.6 weeks holiday per year (8 days of these will be in lieu of bank holidays, worked or not worked)
- Industry Sick Pay
- Dell, Vodafone and O2 discounts
- Perks at work (national discount scheme)
- Aviva car, home and travel insurance discount
- Contributory Healthcare Scheme (Health Saturday Fund a health cash back scheme for you and your family)
- Refer a friend scheme
- Free uniform provided
- Eyecare vouchers
Job Ref: 1G4S (G1)
G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!
About Staffline
Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
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