Customer Support Coordinator

Customer Support Coordinator

• Permanent role
• Telford- Halesfield
• Monday - Friday 8.30am - 5.00pm
• Salary up to £30k plus benefits

The role:

Customer Support Coordinator will work alongside a business sales manager, and in partnership with key operational teams, will achieve the business plan targets through implementation of trade marketing and product management.

The responsibilities:

• Coordination and effective execution of feasible Existing Product Development (EPD) & New Product Development (NPD) launches internally and with external customers on time, and to specification and to budget
• Delivering plans to optimise private label performance to the sales team in line with agreed budgets
• Creating and delivering regular reviews of the product landscape and building action plans that include quality testing of products
• Creating and delivering category insight plans for customers in which clear growth opportunities are identified
• Managing customer complaints including plans to reduce key complaint areas
• Developing and preparing presentations for customers, product meetings and trade fairs, as necessary
• Actively participating in the customer tender process with sales teams
• Supporting customer audits and leading the delivery of all follow up actions
• Supporting business sales manager with forecasting, costing process, stock management, sales analysis internally and for the customer.

The ideal candidate will have:

• Previous marketing / product development experience within a FMCG organisation
• Ability to communicate effectively, both verbally and in writing
• Ability to interface effectively with internal and external customers
• Commitment to working as part of a team
• Ability to work in a fast paced environment whilst maintaining a high level of data accuracy
• Good English business skills
• Excellent project management skills, with demonstrable ability to manage varying tasks through to completion.

About Staffline

Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour On-site support, so you can always speak to a Staffline representative. Staffline is proud to be an equal-opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated, or used, in whole or in part, by third-party websites, without prior written consent from Staffline.