Customer Support Manager

Staffline are Hiring!!!!

New, Permanent, Full-time vacancy

Customer Support/Senior Administrator

Monday-Friday, Day shift, Hello weekends!!!

8.30am-5pm

• After a qualifying period, this role has the option to become hybrid, with 2 days working from home

Please note: A UK driving licence and access to own vehicle is required for this role, for Customer visits. You will be compensated for mileage accrued

Our ideal Candidate:

• Excellent Customer service skills
• Previous marketing / product development experience within a manufacturing setting
• Ability to communicate effectively, both verbally and in writing
• Ability to interface effectively with internal and external customers
• Commitment to working as part of a team
• Ability to work in a fast-paced environment whilst maintaining a high level of data accuracy
• Excellent IT skills, Excel. Experience with Pegasus will be advantageous
• Excellent project management skills, with demonstrable ability to manage varying tasks through to completion.
• The ability to prioritise and re-prioritise
• Troubleshooting

In you new role:

• Coordination and effective execution of feasible Existing) & New Products (NPD) launches internally and with external customers on time, and to specification and to budget  
• Delivering plans to optimise performance to the sales team in line with agreed budgets
• Creating and delivering regular reviews of the product landscape and building action plans that include quality testing of products 
• Creating and delivering category insight plans for customers in which clear growth opportunities are identified
• Managing customer complaints including plans to reduce key complaint areas
• Developing and preparing presentations for customers, product meetings and trade fairs, as necessary
• Actively participating in the customer tender process with the sales teams 
• Supporting customer audits and leading the delivery of all follow up actions
• Supporting business sales manager with forecasting, costing process, stock management, sales analysis internally and for the customer.
• Customer site visits

For further information, salary, job details and benefits please apply!