Customer Service Advisor, Contact Centre

Permanent job opportunity

We are seeking a friendly, initiative-taking, and customer-focused Customer Services Advisor to join our client's growing team based in Edinburgh. Experience working in a call/contact centre is essential

As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.

The salary is £25,142 per annum, plus bonus!

This is a full-time role working fixed shifts and the hours of work are:

8:30am to 5pm

Monday-Friday

• Full-time
• Free car parking on site
• Uniform provided
• Training provided
• Performance related bonus

In your role as a Customer Service Advisor:

• Making daily calls in accordance with the call diary to generate repeat orders
• Managing incoming calls, emails, and chats, ensuring high customer satisfaction.
• Resolving customer issues efficiently and empathetically.
• Growing and developing new and lapsed accounts
• Upselling
• Maintaining accurate records of customer interactions using CRM systems.
• Consulting with internal teams to follow up on customer requests.
• Identifying opportunities to improve customer service processes.
• Ensuring compliance with company policies and data protection regulations

To be considered for the role of Customer Service Advisor:

• Previous experience in a customer service, contact centre environment
• An interest in progressing to a management position
• Excellent communication and people skills.
• Strong problem-solving ability and a calm, patient manner.
• Competent IT skills, including MS Office and CRM systems.
• Ability to multitask, prioritise workload, and work independently.
• A positive attitude and willingness to learn.

For further details, please apply!